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8000 Research Forest Dr.
Ste 115 PMB 12
The Woodlands, Tx 77382

Help Center

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Q. How can I update my payment information?

A. If you’re giving to our monthly giving program, Rise Up, through Stripe, you have to update your payment information through your account that is created for you on our website.  You can click here to visit that page.

Q. How does a monthly recurring gift work?

A. Our platform sets up a subscription for you and processes the payment through Stripe.  You can update, change or cancel your recurring gift here.

Q. How can I change my monthly donation amount?

A.  You can change your recurring donation here.

Q. How do I switch the source of my giving? (ie. from bank to credit card)

A. You can change your recurring donation here.

Q. Can I donate using a check?

A. Yes! Make the check out to Malachi’s Message. In the subject line please put your email address (if you are a monthly Rise Up donor). Please mail to
8000 Research Forest Dr. Ste 115PMB 12
The Woodlands, Tx 78382

Q. How can I cancel my monthly donation?

A. You can change your recurring donation here.

General Donations

Q. Can I get your bank details to wire a donation?

A. Due to our stringent accounting policy and security reasons, we’re only able to share our bank details for donations of $10K or more.
If this is something you’re interested in, please email us at

Q. Can I pick which family/project, my donation goes towards?

A.Unfortunately, due to the nature of the application process, we are unable to accept donations earmarked for a specific family.

Tax-deductibility and Refund

Q. How do I get a tax receipt for my donation?

A. Due to our employees working from home, all tax receipts for donations made by check, wire, or money order will be delayed until we are able to process them. All donations made online will receive a digital tax receipt within 24 hours.

Q. Is my donation tax-deductible?

A. Donations from within the U.S. are tax-deductible, as Malachi’s Message is a registered 501(c)(3) non-profit. Sorry, no donations from outside the U.S. are tax-deductible at this time!

Q. What’s your refund policy?

A. Generally, a donation to Malachi’s Message is, like all charitable donations, not refundable. A refund may be granted, if the donation was made accidentally or in some other extremely unusual circumstance.  In these rare cases, please provide a written request within 72 hours of placement of said donation.

Q. What’s the deadline to get tax credit for the current calendar year?

A. Tax receipts will be issued for the current year for all donations received by 11:59 pm Central Daylight Time (CDT) on December 31st.
All mailed in checks must be postmarked by December 31st.


If you are interested in becoming an official corporate partner, please submit a request here.

Q. Will Malachi’s Message mention my company on Social Media?

We are not able to accommodate individual requests for promotion on Social Media. However, Malachi’s Message will, at our discretion, highlight individuals and corporations.



Q. I’m interested in featuring Malachi’s Message in a media story or interview.

A. Please contact us at


Q. How do I get a job at Malachi’s Message?

Keep up with our listings! If you would like to see our current listings, please check our career page

Q. How can I volunteer for Malachi’s Message?

Our volunteers are a pivotal part of our mission! Whether it’s stuffing envelopes, writing thank you cards, set up and tear down for events; we couldn’t do it without our volunteers.

You can connect in a variety of ways!

Join our Timecounts page: This will keep you updated on our volunteer opportunities!


Looking for a speaker? Complete this form to submit your request. Please permit up to four weeks for a response, and please note that due to our small staff size, we may not be able to accommodate your request.

Join a pivotal community of monthly givers.

There will be a day when toxic mold is recognized and people won’t need financial assistance.

Until that day, help us give hope, through assistance, to one family at a time.